OPERATIONS | TRANSFORMATION
Operational Services:
The provision of operational support services. This could be the short to medium term support of the operational capability – maybe to cover the internal team being assigned to critical projects. Or the provision of a specialist service management function – say, incident, problem, change or release.
Transformation Services:
The transformation of the digital capability. The goal is to make your digital capability as good as it can be. From focused improvements to the end-to-end redesign, re-engineering and transformation of the digital capability. And the ongoing analysis of the efficiency and effectiveness of the digital capability.